Refund and Returns Policy

At Astor Golf Cars LLC, we are committed to ensuring customer satisfaction. This Refund and Returns Policy outlines the conditions under which products can be returned and refunds issued.

Returns

Eligibility for Returns
To qualify for a return, the item must meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • A return request must be initiated within [insert timeframe, e.g., 14 days] of receiving the item.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items
Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items sold on clearance or marked as “final sale.”
  • Gift cards.

How to Initiate a Return

  1. Contact us at support@astorgolfcarsllc.com or call +1 (323) 863-5891 to request a return.
  2. Provide your order number, proof of purchase, and reason for the return.
  3. We will provide you with instructions for shipping the item back to us.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service to ensure safe delivery.

Refunds

Refund Approval
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to your original method of payment.
  • If your refund is rejected, we will notify you with a reason.

Partial Refunds
Partial refunds may be granted for items that:

  • Are returned after the specified timeframe.
  • Are damaged or missing parts not due to our error.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@astorgolfcarsllc.com.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs, after verifying the issue.

Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.

Contact Us

If you have questions about our Refund and Returns Policy, please reach out to us:

Astor Golf Cars LLC
Email: support@astorgolfcarsllc.com
Phone: +1 (323) 863-5891
Address: 24809 FL-40, Astor, FL 32102, United States